Terms and Conditions – Robyn Burbridge physiotherapy trading as RBPhysio
Appointments
Appointments can be booked online, by phone, or in person. When booking an appointment, you agree to provide accurate personal and medical information to ensure safe and effective treatment.
RB Physiotherapy reserves the right to reschedule or cancel appointments if necessary. Patients will be notified as soon as possible.
Cancellation Policy
If you are unable to attend your appointment, please provide at least 24 hours’ notice.
Cancellations with less than 24 hours’ notice may be charged at 100%of the appointment fee. Full refund will be provided for cancellation with more than 24 hours notice.
Missed appointments without notice may be charged 100% of the appointment fee.
This policy helps ensure appointment availability for other patients.
Payments
Payment is required at the time of treatment, unless otherwise agreed.
Accepted payment methods may include:
Cash
Debit / Credit Card
Bank Transfer
Online payment
RB Physiotherapy reserves the right to update pricing at any time.
Treatment Consent
By attending your appointment, you consent to physiotherapy assessment and treatment.
Patients should inform the therapist of:
Any medical conditions
Current medications
Previous injuries or surgeries
Pregnancy or other relevant health issues
This information helps ensure safe and appropriate care.
Medical Disclaimer
Physiotherapy treatments aim to improve health and function; however, results may vary between individuals.
RB Physiotherapy does not guarantee specific outcomes and patients should follow advice and exercise programs provided by their therapist.
Confidentiality and Data Protection
All personal and medical information is kept confidential and handled in accordance with applicable data protection laws.
Information will not be shared with third parties without patient consent, except where required by law.
Late Arrivals
If you arrive late for your appointment, your treatment time may be shortened to avoid delays for other patients. The full appointment fee may still apply.
Liability
RB Physiotherapy will take all reasonable care during treatment. However, patients participate in physiotherapy treatments and exercises at their own risk.
Changes to Terms
RB Physiotherapy reserves the right to update these Terms and Conditions at any time. The latest version will always be available upon request or on our website.
Privacy Policy- Information We Collect
Personal information
Name
Date of birth
Address
Phone number
Email address
Medical information
Medical history
Injury details
Treatment notes
GP or specialist referrals
Administrative information
Appointment records
Payment details
Insurance information
How We Use Your Information
Your data may be used to:
Provide physiotherapy treatment
Maintain medical records
Communicate about appointments
Process payments
Coordinate with other healthcare professionals (with consent)
Legal Basis for Processing
Patient information is processed under:
Patient consent
Medical care and treatment requirements
Legal obligations under healthcare regulations
Data Sharing
Your information may be shared with:
Your GP or healthcare providers
Insurance companies (if applicable)
Regulatory authorities if required by law
Data is never sold to third parties.
Data Storage and Security
Clinics must ensure:
Secure electronic records
Password-protected systems
Limited staff access to patient data
Safe storage of paper records
Data Retention
Medical records are usually kept for:
Adults: at least 8 years after last treatment
Children: until age 25
These retention standards follow guidance from the National Health Service.
Your Rights
Under the UK General Data Protection Regulation, patients have the right to:
Access their personal data
Request corrections
Request deletion in certain circumstances
Restrict processing of their data
File a complaint with the Information Commissioner’s Office.
Contact Information
Patients can contact the clinic for any privacy concerns.
Example:
“Contact us at [rbphysio@btinternet.com] if you have questions about how your data is handled.”
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